Privacy Policy

1. Introduction

TGovern Global ("we", "us", or "our") operates this mobile application (the "App") that provides property monitoring services using satellite imagery. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Please read this privacy policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, phone number)
• Add property information (property name, location coordinates)
• Contact our support team
• Make payments for subscriptions

2.2 Location Data

We collect precise location data (latitude and longitude coordinates) when you:

• Manually enter property coordinates
• Use GPS to capture your current location when adding a property
• Select a location on an interactive map

Purpose: Location data is used solely to request satellite imagery for your specified property locations and is not used for tracking your movements.

2.3 Satellite Imagery Data

We collect and store satellite images of properties you add to the App. These images are obtained from third-party satellite imagery providers and stored securely in our cloud infrastructure.

2.4 Usage Data

We automatically collect certain information when you use the App, including:

• Device information (operating system, device type, unique device identifiers)
• App usage statistics (features accessed, time spent in app)
• Log data (IP address, access times, error logs)
• Crash reports and diagnostic information

2.5 Payment Information

Payment processing is handled by third-party payment processors (Razorpay, Stripe). We do not store your complete credit card information. We retain only:

• Transaction IDs and payment status
• Subscription tier and billing cycle information
• Payment history for your account

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide property monitoring services, request satellite imagery, and deliver images to you
• Account Management: To create and manage your user account
• Subscription Management: To process payments, manage subscriptions, and send billing notifications
• Notifications: To send you updates about new satellite images, service announcements, and subscription reminders
• Customer Support: To respond to your inquiries and provide technical assistance
• Service Improvement: To analyze usage patterns and improve our App features
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with applicable laws and regulations

4. Data Storage and Security

4.1 Data Storage Location

Your data is primarily stored in cloud infrastructure located in:

• India Region: For customers based in India (primary market)
• US Region: For customers based in the United States

We use Amazon Web Services (AWS) cloud infrastructure with industry-standard security measures.

4.2 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of data at rest in our databases and storage systems
• Access controls and authentication mechanisms
• Regular security audits and monitoring
• Secure backup and disaster recovery procedures

Note: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating the App:

• Satellite Imagery Providers: To obtain satellite images of your properties (we share only property coordinates)
• Cloud Infrastructure: AWS for hosting, storage, and computing services
• Payment Processors: Razorpay, Stripe for processing subscription payments
• Analytics Services: To understand app usage and improve our services
• Email Services: To send notifications and communications

These third parties are obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (court orders, subpoenas, warrants)
• Government or regulatory investigations
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change via email or app notification.

5.4 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access your personal information stored in the App
• Update or correct inaccurate information
• View your property data and satellite images

6.2 Data Deletion

You may request deletion of your account and associated data by:

• Using the "Delete Account" option in the App settings
• Contacting our support team at support@tgovern.com

Note: Certain data may be retained for legal or operational purposes as required by law.

6.3 Data Portability (India - DPDP Act)

Indian users have the right to request a copy of their personal data in a structured, commonly used, and machine-readable format.

6.4 Marketing Communications

You can opt-out of marketing emails by:

• Clicking the "unsubscribe" link in our emails
• Adjusting notification preferences in the App settings

Note: You will still receive essential service-related communications (e.g., subscription renewals, security alerts).

6.5 Location Data

You control when location data is shared:

• Location access is requested only when adding a property using GPS
• You can deny location permissions in your device settings
• Existing property location data can be deleted by removing the property

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active
• Satellite Images: Retained according to your subscription tier (12-24 months historical data)
• Payment Records: Retained for 7 years as required by tax and financial regulations in India and the US
• Deleted Account Data: Permanently deleted within 30 days, except where retention is legally required

8. Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@tgovern.com.

9. International Data Transfers

If you access the App from outside India or the United States, your information may be transferred to, stored, and processed in India or the US where our servers are located. By using the App, you consent to such transfer and processing.

We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10. Compliance with Data Protection Laws

10.1 India - Digital Personal Data Protection Act (DPDP Act)

For users in India, we comply with the Digital Personal Data Protection Act, 2023. You have rights to access, correction, erasure, and data portability. To exercise these rights, contact us at support@tgovern.com.

10.2 United States - State Privacy Laws

For users in California, we comply with the California Consumer Privacy Act (CCPA). You have the right to know what personal information is collected, the right to delete, and the right to opt-out of sale (we do not sell personal data).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new Privacy Policy in the App
• Sending an email notification
• Displaying an in-app notification

The "Last Updated" date at the top of this policy will reflect the date of the most recent changes. Your continued use of the App after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: